Get All Access for $5/mo

Use Elon Musk's Communication Philosophy to Make Your Team More Efficient A revealing email shows how the Tesla and SpaceX CEO manages the flow of information in the workplace.

By Nina Zipkin

Shutterstock.com

It makes sense that Elon Musk, whose businesses are based on throwing out existing industry rulebooks and going his own way, doesn't have much use for a customary office hierarchy.

In an email sent to the Tesla staff obtained by Inc., Musk explains how a communication pattern that funnels power to just one leader can be harmful to innovation.

Related: 20 Weird Things We've Learned About Elon Musk

"There are two schools of thought about how information should flow within companies. By far the most common way is chain of command, which means that you always flow communication through your manager," Musk writes. "The problem with this approach is that, while it serves to enhance the power of the manager, it fails to serve the company."

He explains that if a problem arises, the chain of command method requires the person who recognizes it to elevate it to their manager, who then speaks to another manager on their level in another department, who then addresses it with the person who handles that issue on their team. That process, he explains, is inherently flawed. "This is incredibly dumb. Any manager who allows this to happen, let alone encourages it, will soon find themselves working at another company," Musk warns. "No kidding."

Related: 10 Amazing Facts About Elon Musk's SpaceX

So, what is the solution? Don't create artificial barriers between your company's departments. Just do what you can to solve the problem in the most expedient way possible. And that could even mean going right to the top.

"You can talk to me, you can talk to anyone without anyone else's permission," Musk explains. "Moreover, you should consider yourself obligated to do so until the right thing happens. The point here is not to encourage random chitchat, but rather ensuring that we execute ultra-fast and well. We obviously cannot compete with the big car companies in size, so we must do so with intelligence and agility."

Related: Here's What You Need to Know About Elon Musk

He says he believes that the growth of the business, not the inner workings of your department relative to to others within the company, should be every employee's main concern. "Managers should work hard to ensure that they are not creating silos within the company that create an us vs. them mentality or impede communication in any way. This is unfortunately a natural tendency and needs to be actively fought," cautions Musk. "We are all in the same boat. Always view yourself as working for the good of the company and never your dept."

What kind of communication strategies do you employ in your office? Let us know on social media or in the comments.

Nina Zipkin

Entrepreneur Staff

Staff Writer. Covers leadership, media, technology and culture.

Nina Zipkin is a staff writer at Entrepreneur.com. She frequently covers leadership, media, tech, startups, culture and workplace trends.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

Is One Company to Blame for Soaring Rental Prices in the U.S.?

The FBI recently raided a major corporate landlord while investigating a rent price-fixing scheme. Here's what we know.

Side Hustle

This Former Starbucks Employee Started a Side Hustle That's Making More Than $70,000 a Month — and He's Not Done Yet

When Tom Saar moved to New York City, he spotted a lucrative business opportunity.

Business News

Amazon Has a Blank Book Problem: Buyers Report Receiving Fakes of Bestselling UFO Book

The book looked fine on the outside, but the inside was out-of-this-world.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Marketing

6 SEO Tips to Help You Rank in the New Era of Quality Content

What is the best SEO strategy after Google's March 2024 core update? Here's what you need to know.

Business News

Paramount Leadership Alludes to Layoffs If Merger Does Not Go Through

Paramount is awaiting approval on its merger with Skydance Media from majority shareholder Shari Redstone.