"We have been very quick to adapt to the online multi-channel marketplace and have developed technology to help us fulfill and process orders rapidly with an extremely high level of service."
"Profitability and growth of course, but we measure true success when we exceed our customers' expectations and we see repeat customer orders"
"Two small pieces of advice we think about every day: watch the pennies and the dollars take care of themselves, and when it comes to setting expectations, under-promise and over-deliver."
"We were an early adapter to e-commerce and online retailing. We focused on niche products which were mostly overlooked by the big guys. "