"Forming a business strategy based on our marketplace and our personnel assets, then filling in the voids with the right people"
"Providing the best service we can to our customer"
"In 2005, I hired a consulting firm. They basically "beat me up" until I realized my business goal was to have a place to go to work every day and not what it is today...to be profitable."
"Implementing what the consultants taught me to create a business structure that works"