Get All Access for $5/mo

Twitter Now Lets You Direct Message Anyone You Want Whether you follow them or not, individuals and companies can now privately contact you, thanks to Twitter's new opt-in program.

By Verne Kopytoff

This story originally appeared on Fortune Magazine

Twitter

The microblogging service has tweaked its private messaging service so that users can be contacted by people and companies they do not follow.

Twitter, a service focused on public conversations, is making it easier for users to receive private messages from anyone and everyone.

Users who opt into the new program can get direct messages from millions of users, in theory, reversing a policy that limited communication to people who followed each other on Twitter.

The change, announced Monday, is intended to make Twitter more of a destination for private chats amid the rapid rise of messaging services such as WhatsApp, which Facebook acquired last year for $19 billion and has 800 million users worldwide. Twitter is under intense investor pressure to ramp up user growth, which has trailed off in recent quarters and was at 288 million at the end of the fourth quarter.

With the latest adjustment, Twitter users who change their settings to allow direct messages from everyone will be able to be contacted privately by a far bigger universe of people about, for example, job offers and business ideas. Furthermore, companies, political candidates, charities, and celebrities will be able to contact people with marketing messages and receive direct responses.

"We hope these changes help you connect more easily — and directly — on Twitter with the people, causes and businesses you care about most," the social media site said in a blog post.

Comcast, for instance, will now be able to field customer service complaints privately via Twitter. Previously, this sort of communication would have been impractical, as Comcast would have had to be connected to each of its customers in order to receive those messages.

The upgrade also helps to eliminate the frequent Twitter annoyance of people posting public tweets asking someone to follow them so they can start a private conversation.

To combat the possibility of spam or stalking, Twitter says its users will be able to block anyone they choose.

To combat the possibility of spam or stalking, Twitter says its users will be able to block anyone they choose. They can also do the same by deleting a string of messages from someone who is not a mutual connection. Facebook has dealt with the problem by creating a separate inbox for messages from people who are not friends that relatively few of its users ever check.

Two years ago, Twitter tested a feature for sending direct messages to everyone, but that test was limited and will only now start rolling out to all of the service's users.

 is a senior editor at Fortune.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Science & Technology

AI Trends That Will Redefine Your Business in 2025 — You Have 46 Days to Prepare!

The AI trends that are set to reshape your business in 2025 are here—and most entrepreneurs aren't even aware of them yet. From AI agents automating workflows to the evolution of search engines, these changes will redefine how you market, create content, and interact with your customers.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Social Media

Creator Economy Survival Guide — How to Turn Short-Form Content into Long-Term Success

Everyone wants to be a creator, but few know how to turn it into a thriving career. From adopting a business-owner mindset to identifying "winning concepts" and monetizing them like a pro, this is your cheat sheet for turning short-form content into long-term success.

Business News

Elon Musk Accuses ChatGPT-Maker OpenAI of Being a 'Market-Paralyzing Gorgon': Lawsuit

In the amended 107-page complaint, Musk says there would have been no OpenAI without him.