Luke Williams
Head, Customer Experience (CX) at Qualtrics; Author
publications; he was co-author of a Harvard Business School case study.
Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.
Latest
Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand
There's a reason why Adidas' Boston Marathon 'congratulatory' email didn't kill the brand.
More Authors You Might Like
-
Sherin Shibu
News Reporter
-
Nikita Korchevskyi
Co-founder and CEO
-
Entrepreneur Store
Entrepreneur Store
-
Jason Feifer
Editor in Chief
-
Christine Wetzler
President and Founder of Pietryla PR & Marketing
-
Ron Belldegrun
Co-Founder & CEO of ByHeart
-
Anat El Hashahar (Anne Moss)
CEO of Moss Digital Publishing
-
Emily Rella
Senior News Writer