"Our ability to adapt our organization to our customers' changing needs and a scalable, web-enabled technology that allows us to manage a virtual workforce throughout the country"
"Meeting customers' expectations while achieving a reasonable profit"
"An "open kimono" can make you a better company if you solicit meaningful feedback from your customers and act on it… within reason. Also, be maniacal about the details. "
"Technology that allowed us to both scale operations and collect objective data about our processes"