Employees
How to Create a Customer-Centric Culture For Your Entire Team
It's not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets your business apart.
A Good Work Culture Doesn't Come From Free Pizza — 10 Lessons I Learned From Building an Unbreakable Culture
An authentic and supportive company culture, which is rooted in trust, empowerment and respect, fosters loyalty, growth and collective success.
Fixing Every Problem Isn't Your Job — Here's How to Empower Your Team to Handle Issues Without Your Constant Involvement
Here's how to enable your team to solve problems on their own so you can focus on strategic planning and growth.
How Deep Should I Go on Employee Development? 4 Talent Lessons From a High-Stake Industry
Any company can benefit from embracing a culture of operational excellence and continuous improvement
How to Reclaim Your Time and Start Focusing on Your Business's Big Picture
You can always get more money, but you can never get more time.
5 Foolproof Strategies to Help You Step Back and Let Your Team Have More Control
These five approaches will revolutionize your team and your leadership.
How to Build a Culture of Belonging — High-Impact Strategies for Education and Industry Leaders
It's no secret that people are leaving education and other industries in record-breaking high numbers due to work-related anxiety, stress and burnout. Belonging is the antidote that all business leaders need.
Beyond the Paycheck — How to Build a Workplace Culture Centered on Love, Abundance and Purpose
Companies can drive loyalty and fulfillment by leading with heart and building a culture of purpose, abundance and personal growth.
Employees are Turning the Tables — How Entrepreneurs Should Change Their Annual Employee Reviews
Employees are critical to your business. The way you measure and reward them year after year can help you drive value.
Stop Counting Butts in Seats — It's Time to Measure Real Work, Not Attendance
How much attention should you pay to your employee attendance? Managers should explore alternative approaches that allow them to oversee their teams while empowering them.
4 Secrets to Building a Team That Can Handle Anything
Here's how I was able to empower my team to operate independently and efficiently.
How to Become the Most Valuable Employee At Your Company
We asked owners on our list of America's Favorite Mom & Pop Shops to tell us about their MVP team members.
Rude, Uncivil Behavior Destroys Productivity and Drives Turnover — Here's How to Foster a Respectful Work Environment
Discussing the negative impact of uncivil behavior in the workplace and how to ensure civility on your team.
Most Problems Fall Into 1 of 3 Layers — Here's How to Effectively Approach Each One
In entrepreneurship, not all problems are created equal. I've found that there are three layers of problems, and each one requires its own type of solution — here's what they are and how to approach each one.
Why Every Leader Should Write a "How to Work With Me" Manual
Do your team members really know how you work? Here's why creating a manual to your working style and preferences is so essential as a leader.