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Collaborative Business Intelligence: Three Steps Toward Superior Customer Responsiveness

Description:

• Best-in-Class companies achieved a 44% average year-over-year improvement in customer responsiveness


• Best-in-Class companies realized a 42% average year-over-year increase in employee productivity


• Best-in-Class companies saw a 30% average year-over-year increase in business process efficiency

This report demonstrates that Best-in-Class companies have successfully merged Business Intelligence (BI) functionality with collaborative techniques in order to produce substantial improvements in customer responsiveness, employee productivity, and business process efficiency. By leveraging a culture of information and other key organizational capabilities, top performing companies were able to expand the use of analytical capability to more areas of the business and lay a strong foundation for collaborative activity.

Publisher: Aberdeen Group