Dave Ragosa
Entrepreneur Leadership Network® Contributor
Vice President of Franchising and Development
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3 Strategies to Keep Your Customers Coming Back For More
The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.
5 estrategias para lidiar con la alta rotación de personal
La alta rotación de personal también puede llevar a una disminución de la moral entre los empleados restantes, inconsistencia en la calidad del servicio y, en última instancia, un impacto negativo en los resultados finales.
5 Strategies for Dealing with High Employee Turnover
High turnover can also lead to decreased morale among remaining staff, inconsistency in service quality and, ultimately, a negative impact on the bottom line.
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