The Simple Solution That Made This Company's Shipping Delays Disappear Yes, you need project management.

"It's a beautiful thing when a thousand pieces arrive at a factory and they get assembled into one product that gets shipped to a customer," says Andy Cochrane, director of marketing for the San Francisco-based Oru Kayak, which makes light, foldable kayaks. But two years ago, that beautiful thing was routinely derailed by missing, late or incorrect components -- meaning months-long delays and many irritated customers.

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