Black Friday Sale! 50% Off All Access

Uber Changes Rating System to Be 'Fairer' For Drivers When the person indicates their UberPool trip sucked because they didn't like the route or their co-rider, Uber won't count the rating towards a driver's average.

By Angela Moscaritolo

Entrepreneur+ Black Friday Sale

Our biggest sale — Get unlimited access to Entrepreneur.com at an unbeatable price. Use code SAVE50 at checkout.*

Claim Offer

*Offer only available to new subscribers

This story originally appeared on PCMag

Uber via PC Mag

Uber on Wednesday introduced a few changes to its rating system aimed at making things a little "fairer" for drivers.

The first change applies to UberPool, the option that lets you ride and split the cost of your trip with someone else headed in the same direction. Going forward, when a rider rates a Pool trip less than 5 stars, they will have the ability to select additional reasons why. When the person indicates it was a sucky trip because they didn't like the route or their co-rider, Uber won't count the rating towards a driver's average.

"With Pool trips, there are things outside a driver's control that impact how riders rate the experience," Uber's Mike Truong and Ronak Trivedi wrote in a blog post. "For instance, was a rider unhappy with the match our algorithm made or was their co-rider too chatty? We believe that drivers' ratings shouldn't be affected by things outside their control."

So now they won't be.

Meanwhile, Uber from now on will more prominently display rider ratings in the app. Rider ratings will show up right under a person's name in the app's main menu. In other words, you better mind your manners when you're in an Uber, or it might be a little harder to get a ride the next time you want to go out.

"Many riders forget that their driver is also rating them, too, and things like eating in the car, slamming the door or trying to pile in more people than seatbelts can impact whether it's a 5-star experience for drivers," Truong and Trivedi wrote. "We hope this update will remind riders that mutual respect is an important part of our Community Guidelines."

Angela Moscaritolo has been a PCMag reporter since January 2012. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Science & Technology

I've Spent 20 Years Studying Focus. Here's How I Use AI to Multiply My Time and Save 21 Weeks of Work a Year

AI is supposed to save time, but 77% of employees say it often costs more time due to all the editing it requires. Instead of helping, it can become a distraction. But don't worry — there's a better way.

Business News

The Two Richest People in the World Are Fighting on Social Media Again

Jeff Bezos and Elon Musk had a new, contentious exchange on X.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Barbara Corcoran Says This Is the Interest Rate Magic Number That Will Make the Market 'Go Ballistic'

Corcoran said she praying for lower interest rates and people are "tired of waiting."

Starting a Business

Why Are So Many Course Creators Struggling if It's 'Such an Easy Business'? Here's the Truth Behind the $800 Billion Industry

Creating an online course is so easy — at least, that's what many "gurus" would like you to believe. There's a lot of potential in the $800 billion industry, but here's why so many course creators are struggling.

Money & Finance

Why Donald Trump's Business-First Policies Trump Harris' Consumer-Centric Approach

President Donald Trump's pro-business agenda is packed with policy moves encouraging investment to drive economic growth. The next Congress has a unique opportunity to support entrepreneurship and innovation, improving U.S. competitiveness with the rest of the world.