Employee Engagement Has a Direct Link to Successful Business Outcomes Highly engaged teams can generate a 10 percent increase in customer ratings and a 20 percent increase in sales.
By Jennifer Spencer Edited by Heather Wilkerson
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Employee engagement is hard to define. Some people think of it as how happy employees are or how committed they seem to reach business goals. Yet, there's a lot more to it than that. Employee engagement is a key metric that powers your organizational culture, keeps your team members focused and dramatically improves retention.
When people truly care about their work and collaborate as a team for the benefit of the company, productivity levels rise. This results in improved customer satisfaction and a positive impact on your bottom line.
Related: Worried About Disengaged Employees? Make These 7 Changes.
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