Struggling to Hire Top Talent? Change the Way You Recruit. The global tech company Infosys wanted to diversify its hiring. But to get it right, it needed to rethink a lot more than just its recruiting methods.

Global tech firms don't typically recruit at community colleges, but Ravi Kumar wanted to try. He's a president at Infosys, the $12.7 billion global IT services company based in India, which in 2017 announced it would create 10,000 jobs in America. He hired a lot of four-year-­university graduates for roles like programming but needed employees in operations roles that didn't require as much tech knowledge — and by hiring community college students, he reasoned, he'd have access to a more diverse range of workers, who could eventually move up into more senior roles. But there was a problem.