Nick Francis
Co-Founder, Help Scout
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Latest
If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts
Are you willing to invest time and money in things that won't pay off for a year or more?
How to Attract Top Talent for Your Virtual Team
Attracting top talent is your greatest strength as a company-especially as a remote culture.
Are 'Unicorns' Made to Last?
We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.
Never Lose Your Overachiever Culture
It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.
Hard-Earned Lessons From Building a Remote Culture
While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.
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