Scott Salkin
SVP & GM, Gainsight Essentials, Gainsight
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Simplicity is undoubtedly worth fighting for — because once it gets away, many other things (including your customers) are likely to follow.
How Netflix Can Avoid Blockbustering Itself
If Netflix focuses on the core pillars of subscriptions (customer focus, continuous innovation and big data), it can return to its ascendant status.
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