Chick-fil-A Will Pay $4.4 Million Lawsuit Settlement for 'Deceiving' Customers — Here's Who Is Eligible to Collect Affected customers can receive compensation of $29.95 in cash or as a gift card.

By Emily Rella

Opinions expressed by Entrepreneur contributors are their own.

Getty Images
A Chick-fil-A sandwich and signature waffle fries are displayed.

Beloved chicken chain Chick-fil-A is settling a class action lawsuit for not delivering on delivery prices that were promised — and now customers may be entitled to some quick cash.

Plaintiffs Eboni Brown, Tanique Clarke, Travis Johnson, Dominic Greetan, Friday Frazier, and Keisha Rabon, filed a lawsuit in the U.S. District Court for the Northern District of Georgia on October 3 alleging that Chick-fil-A advertised cheap delivery fees to entice customers — but was quietly marking up prices of delivered food by up to 30% in order to compensate for the money cut from the fees.

"Plaintiffs allege that by omitting, concealing, and misrepresenting material facts about CFA's delivery service, CFA deceives consumers into making online food purchases they otherwise would not make," the delivery settlement reads.

Related: Panda Express Will Pay 'Hundreds of Thousands' of Customers in Class Action Lawsuit Over This Common Sneaky Practice — See If You're Owed, Too

The fees affected those who ordered through the chain's mobile app and website.

"On delivery orders only, Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25-30%," the suit states, according to documents viewed by Insider. "In other words, the identical order of a 30-count chicken nuggets costs approximately $5-6 more when ordered for delivery than when ordered via the same mobile app for pickup, or when ordered in-store."

Chick-fil-A is settling for $4.4 million. Affected customers looking to claim their compensation are eligible for either a $29.95 cash payment or a $29.95 Chick-fil-A gift card. The chain must now also disclose via mobile and web that the price of menu items may increase if ordered for delivery.

The settlement is similar to another class-action suit settled by Panda Express in August in which the chain agreed to pay $1.4 million to affected customers who allegedly were hit with a hidden 10% "service charge" when ordering delivery.

Chick-fil-A did not immediately respond to Entrepreneur's request for comment.

Related: Chick-fil-A Leads in Service Satisfaction (and Wait Times)

Emily Rella

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Business News

'I Love Doing Product Reviews': Bill Gates Stepped Down from Microsoft in 2020, But Admits He Still Spends 15% of His Time Working at the Company

In a new interview with the Wall Street Journal, Gates also said he is still close with Microsoft's CEO Satya Nadella.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Business News

Elon Musk's DOGE Is Hiring People Eager to 'Work Long Hours' to Eliminate 'Waste, Fraud and Abuse' in the Government. Here's How to Apply.

The Department of Government Efficiency is hiring U.S. citizens to help cut spending and headcounts in the federal government.

Business News

'Everyone Can Profit From It': What Is DeepSeek? China's 'Cheap' to Make AI Chatbot Climbs to the Top of Apple, Google U.S. App Stores

DeepSeek researchers claim it was developed for less than $6 million, a contrast to the $100 million it takes U.S. tech startups to create AI.

Business News

Uber's CEO Says Drivers Have About 10 Years Left Before They Will Be Replaced

Uber CEO Dara Khosrowshahi says the jobs of human drivers are safe for the next decade, but after that, another type of driver will take over.

Franchise

Franchise Models Explained — How to Choose the Right One for Your Goals

Navigating the franchise world starts with understanding key business models. Here's how project-based and subscription franchises differ in investment, scalability, and recession resistance.