Flight Forced Into Emergency Landing After Passengers Notice Broken Windows The charter flight did not reach maximum altitude before returning to the ground.

By Emily Rella

Opinions expressed by Entrepreneur contributors are their own.

Passengers on a charter flight from London Stansted Airport on October 6 were in for a chilly surprise when windowpanes were discovered missing after takeoff, forcing the pilot to make an emergency landing.

According to a report filed by the Air Accidents Investigation Branch, Airbus A321 left the airport for a multi-day charter with nine passengers, six cabin crew, and three pilots. There was also an engineer and loadmaster onboard.

However, before the plane reached maximum altitude, the passengers noticed something was awry.

Related: Delta Passengers 'Abandoned' on Remote Island for 12 Hours

"Several passengers recalled that after takeoff the aircraft cabin seemed noisier and colder than they were used to," the report stated. "[The loadmaster] noticed the increased cabin noise as he approached the overwing exits and his attention was drawn to a cabin window on the left side of the aircraft. He observed that the window seal was flapping in the airflow and the windowpane appeared to have slipped down."

A protruded window that was missing panels (Air Accidents Investigations Branch)

The loadmaster said the noise coming from the window was "loud enough to damage your hearing" and informed the cabin crew and flight deck, who then decided to fly back down to Stansted. The total flight time was just 36 minutes.

Upon landing and inspection, it was found that two windowpanes were missing, and a third was dislodged.

The AAIB concluded that the windows "sustained thermal damage and distortion" due to elevated temperatures. The plane was also used for a filming event, which had the plane's lights running for four to five and a half hours straight.

The damaged windows that were investigated after landing (Air Accidents Investigations Branch)

"A different level of damage by the same means might have resulted in more serious consequences, especially if window integrity was lost at higher differential pressure," the AIIB concluded.

Related: United Flight Forced to Abort Landing, Boston Runway Blocked

The agency said that it is still investigating.

Emily Rella

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Leadership

7 Telltale Signs of a Weak Leader

Whether a bully or a people pleaser who can't tell hard truths, poor leadership takes many forms.

Devices

How to Get a MacBook Air for Only $230

Grab this refurbished model before they're sold out.

Side Hustle

She Spent Her Honeymoon Working on a Side Hustle. It Raised $35 Million and Counts Celebrities Among Its Investors.

Blake Geffen, founder of luxury accessory rental company Vivrelle, "skipped the bellinis" in the Maldives — and got to work on her company instead.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Business News

Your Old Apple AirPods Can Soon Act as an Over-the-Counter Hearing Aid, According to the FDA

The new software is compatible with the Apple AirPods Pro and accessible through iOS — for free and now FDA-authorized.

Science & Technology

Why Professionals are Trading TikTok for This Self Growth App

Because your downtime deserves an upgrade.