United Airlines CEO Says Airlines Face Maximum Stress Scott Kirby says airlines must have more back-ups to prevent repeated service problems.

By Steve Huff

Evgenia Parajanian | Shutterstock

United Airlines CEO Scott Kirby has acknowledged the recent service problems experienced by airlines and stated that more support must be in place to prevent similar issues in the future.

In an interview with CNN, Kirby said it's impossible to "run an airline like it's 2019, and the reason is because the system is just stressed to the max." Kirby said stress is apparent "everywhere, whether it's in security or FAA staffing or systems."

"Across the board, there are strains in the system," Kirby told CNN's Christine Romans. "Aircraft manufacturers delivering, having enough pilots and all of those stresses and strains means that the system is tighter." Additionally, external factors like severe winter weather resulted in hundreds of flights being cancelled — a problem that significantly impacted Southwest Airlines.

To combat these issues, Kirby said his company had boosted the number of backup planes and staff by 10% for every block hour compared to pre-pandemic levels. He indicated United also has "25% more spare airplanes, and really across the board, we're just having more buffer and more resources that gives us the ability to firewall when something happens."

United Airlines has also taken additional steps to remedy staffing issues like a pilot shortage by establishing Aviate, the first pilot training academy launched by an airline based in the United States.

Fares, however, are still higher than before the pandemic. Kirby indicated he believes consumers can still find bargains, though, telling CNN that travelers "could still often pay less for...airfare than the Uber to get you to the airport costs."

Steve Huff

Entrepreneur Staff

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Innovation

4 Ways Market Leaders Use Innovation to Foster Business Growth

Forward-thinkers constantly strive to diversify and streamline their products and services, turning novelties into commodities desired by many.

Business News

'Nobody Ever Gave Me Anything': More Boomers Say They're Not Transferring Wealth to Family Until They're Dead

A new survey from Charles Schwab found boomers are more hesitant to distribute their wealth than other generations.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Leadership

How a Mindfulness Practice Can Help You Beat Tech Overwhelm

This article explores how mindfulness can transform your tech choices, ensuring technology serves your business goals without adding unnecessary complexity.

Growing a Business

3 Reasons That Experiential Learning Boosts Performance

When training incorporates doing it will create more engagement and result in a greater impact on the business.

Business News

Instagram Is Offering TikTok Creators Up to $50,000 Per Month For Exclusive Content

Leaked deals show that there are strict terms to receiving the money.