Get All Access for $5/mo

6 Types of Clients You're Better Off Without Not every customer is always right. A few never are.

By Jacqueline Whitmore Edited by Dan Bova

Opinions expressed by Entrepreneur contributors are their own.

Shutterstock

If you've been in business for any length of time, you've had at least one bad client. While some entrepreneurs seem to be born with an invisible force field that repels bad clients, others attract them like a picnic lunch draws ravenous ants.

If you're in the latter category, there's hope. You too can learn to spot bad clients before they become a drain on your time and on your business.

There are many different types of bad clients, typified by certain undesirable traits. Here are six of them.

1. Time wasters.

Time is money, and the financial success of your business depends on using your time efficiently. Clients who tell you they want one thing and then change their minds time and time again after you've provided exactly what they said they wanted waste your time and make you less productive. There are only a limited number of hours in a day, so don't squander them on bad clients who continually disrupt your workflow.

Related: Don't Let Your Business Be Held Hostage by a Nightmare Client

2. Energy zappers

Along with time, energy is an entrepreneur's most valuable and salable commodity. Uncommunicative, uncooperative or just plain obnoxious clients drain your energy. Their tactics can range from persistent passive-aggressiveness to outright verbal abuse. Worst of all, their negativity is contagious. Try to drop these vitality-vampires like a bad habit before you get sucked in.

3. Fee hagglers.

Clients who pester you to lower your fees don't truly value what you provide, and most likely never will. However, there are exceptions. Clients who are trying to get their business off the ground may have limited funds, or may be working for a cause that you passionately support. Just be aware of what really matters to you, and set clear boundaries when deciding whether to accept "charity" cases.

4. Commitment phobic.

Some people like to "shop around" and consider all their options before they choose how to spend their money. There's certainly nothing wrong with that, as long as their actions can signify that they're serious about finding the right fit for their particular needs. Beware. Their indecisiveness could be a red flag warning they may well repeat that pattern once you start working together.

Related: Why You Should Fire Your Worst Client

5. Criticizers and complainers.

Some customers are never satisfied, no matter what you do to please them. When clients provide negative feedback about your pitch or the work you've done, it's important to determine its validity and make improvements as indicated. But some people make it a habit to continually criticize and complain about everything because nothing is ever good enough for them. It's good sense to avoid these bad clients whenever possible.

6. Late payers.

You have a business to run, which requires steady cash-flow, so clients who don't pay invoices on time disrupt your financial viability. But perhaps more importantly, people who constantly delay payment don't sufficiently appreciate the value you bring to their business. When clients fail to meet payment deadlines, stand your ground. If you've met your obligations, they need to meet theirs. Those who repeatedly don't pay up promptly are less-than-ideal clients.

To run a successful business, you can't spend your time nursing bad clients. Avoid them (or fire them) and you will have more room to focus on clients who are a joy to work with and appreciate you.

Related:

Jacqueline Whitmore

Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach

Jacqueline Whitmore is an etiquette expert and founder of the Protocol School of Palm Beach in Palm Beach, Fla. She is the author of Poised for Success: Mastering the Four Qualities That Distinguish Outstanding Professionals (St. Martin's Press, 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005).

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Starting a Business

He Started a Business That Surpassed $100 Million in Under 3 Years: 'Consistent Revenue Right Out of the Gate'

Ryan Close, founder and CEO of Bartesian, had run a few small businesses on the side — but none of them excited him as much as the idea for a home cocktail machine.

Business News

'Jaw-Dropping Performance in 2024,' Says a Senior Analyst as Nvidia Reports Earnings

Nvidia reported its highly-anticipated third-quarter earnings on Wednesday.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Franchise

The Top 10 Coffee Franchises in 2024

From a classic cup of joe to a creamy latte, grab your favorite mug and get ready to brew up success with the best coffee franchises.

Business News

Looking for a Remote Job? Here Are the Most In-Demand Skills to Have on Your Resume, According to Employers.

Employers are looking for interpersonal skills like teamwork as well as specific coding skills.