How One Man Is Helping Businesses Reach More Customers With Cost-Effective, Inclusive Products Inclusion Solutions creates a line of products to increase accessibility for the disabled population while keeping costs down for businesses.

Twenty-five years after the passage of the Americans with Disabilities Act, Patrick Hughes Jr., founder and CEO of Inclusion Solutions, still hears of gaps in its coverage. In a recent meeting, Hughes learned that Joe Martin, an alderman with quadriplegia, can't get through the doors of 95 percent of the businesses in his town of Appleton, Wis., even though most are ostensibly ADA-compliant.

"These companies are thinking they're compliant because they're meeting the minimum requirements," Hughes explains. "People are going to the minimum standards as opposed to looking at the spirit—and the spirit has been missed."

Helping business owners obey both the letter and the spirit of the ADA is the mission of Inclusion Solutions, an Evanston, Ill.-based manufacturer of cost-effective products that make commercial spaces, drive-thrus, gas pumps and polling places more accessible.