Inside Job Need a fresh perspective on projects, markets and more? Chances are, the answers you need are right under your roof.
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Like any entrepreneurial company, Full90 Sports Inc. needs good advice from time to time. The 3-year-old San Diego soccer head-protection company with $1 million in 2004 sales doesn't rely on consultants, however, for answers to its manufacturing, marketing and branding challenges. Instead, it relies on input from its 21 employees, who bring a variety of work experiences and viewpoints to the conference-room table.
"We don't need [consultants]; we've got internal experts," says founder and CEO Jeff Skeen, 46. "They've had enough experience on the outside that they know how this whole thing works."
Developing a critical mass of "outsider insiders"--insiders who can see problems from the viewpoint of an outsider, such as the customer or a supplier--is essential to doing business quickly and at less cost in today's fast-changing marketplace, says Janice Klein, a business professor at the Massachusetts Institute of Technology's Sloan School of Business and author of the new book True Change: How Outsiders on the Inside Get Things Done in Organizations, which looks at how alternative perspectives drive innovation and real change within companies.
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