Customer Retention
Want Loyal Customers? Try These 5 Ways to Inspire Them
When a brand does loyalty right, it's not just about loyalty. It's about belonging.
How Getting Featured In The New York Times Led to the Demise of My Brand
We seemed to be rocking it — lots of press, major partnerships. Then we learned a harsh lesson.
5 Proven Strategies for Retaining Your Best Customers
Treating your customers right also impacts your bottom line.
Online Shopping Innovations: 8 Ways to Improve Customer Loyalty in the Retail Sector
Here's how you can improve your customer retention in 2024.
5 Pervasive Myths About Email Marketing That (If Believed) Could Derail Your Business
Is email marketing worth it anymore? Time to debunk the biggest myths and set the record straight.
Take This Radical Approach to Customer Retention to Boost Employee Morale — And Your Profit
Customer retention has never been more important to an organization's bottom line, but achieving it means doubling down on the connection between employees and customers. Here's why it works, and how to get there.
The Key to Building a Captivating Platform That will Leave Your Users Wanting More
Learn how gamification unlocks the secret to building sticky, engaging apps, platforms or systems.
How Customer Success Can Supercharge Your Revenue
Here's how focusing on customer success can drive revenue and boost your bottom line.
The Ultimate Guide to Startup Marketing and Growth Strategies
In this article, we will discuss not only the metrics that startups need for their core operations but also the strategies to drive growth and investor confidence.
Its First Year, This Startup Struggled to Get 75 Clients. Five Years Later, They Have 18,000. Here's How They Did It.
Financial planning startup Facet knew they were targeting a huge untapped market. But getting clients wasn't as easy as they hoped.
The Ridiculously Easy Guide to Internal Customer Service Training
Eight internal customer service training insights you can put to use at your company today.
Boost Customer Retention with Email Gamification: Insightful Statistics and Optimal Usage Guide
Repetitive emails can fatigue recipients. However, with gamification, you can pique their interest, driving engagement and customer retention.
Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.
Want to Onboard Like a Pro? Here are 5 Ways to Retain Good Clients and Staff
In my 15 years as a business owner, I've encountered a lot of success and failure when bringing aboard both new team members and new clients. Here are some pointers to increase your chances of positive outcomes and avoid negative ramp-ups when you're establishing new business relationships.
AI Won't Replace Designers — It Will Make Them More Creative. Here's How
Designers can use AI to boost their efficiency and creativity.