Customer Service Management: Page 3
Business News
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Marketing
When the Self-Service Customer Smiles
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
Growing a Business
Breaking Up With a Client: What to Say
If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.