Losing customers
Leadership
Want Loyal Customers? Try These 5 Ways to Inspire Them
When a brand does loyalty right, it's not just about loyalty. It's about belonging.
Growing a Business
9 Hidden Reasons Your Customers Will Leave You
Understanding why customers are leaving your business takes attention, not assumptions. Read on for proven ways to catch issues early and keep more clients around for the long run.
Business Models
This is the Real Secret to Success — How to Lead Even When You Are Losing
Everybody likes to win. Nobody likes to lose. But what teaches you more? As in, which experience does more for us—personally and also professionally speaking?
Thought Leaders
Why Amazon, Zara, and H&M Are Losing Customer Loyalty and Paying a Very Costly Price
Why risk obliterating customer trust for a few dollars? That's the high-stakes gamble that's plaguing the business landscape as companies increasingly implement return fees.