Response Time
The Future of Customer Support will Belong to Chatbots
Tiles are cards are chatbot elements that help a user make a quick decision without asking too many questions
Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
What Is Your Internet Response Strategy?
If you don't have a process, in writing, for following up sales leads you are not likely to follow up at all.
Managing a Crisis to Avert #Majorfail
Having an airtight crisis response plan in place can help mitigate even the worst disaster.
3 Key Steps for Crisis Communication
No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.
Beat Your Competition Into the Ground
Customers remember what's put out in front of them first, so it pays to be fast.
Customer Support Is as Easy as 1, 2, 3
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.