"A strong belief in yourself, having determination and being a bit of a risk-taker "
"Success is the ability to look back and smile."
"Follow the 80/20 rule: that is to take care of the 20 things that make up 80 percent of the business. The other 80 things can be looked after later."
"When we recognized our shortcomings and set about to rectify and improve on them one at a time"