"A qualified staff and their commitment to our customers. Some succeed because they are destined to; we succeed because we are determined to."
"Building a team that has the confidence and courage to begin, the talent to become better than they are, the passion to continue, and the commitment to finish. It's not about the result, it's about the process as we become better at what we do than we began."
"Do not strive to be first but be first to strive. Recognize failure as a step to success. We can achieve limited success individually, but by building a strong team we can achieve a much higher level of success. Empower your staff and stay out of the way!"
"The most critical moment occurred before we opened when we achieved our first strategic goal of assembling a team with the ability, skills, commitment, and portfolios to impact market share. Once that occurred, the resources were provided to them and they made it all happen."