"Hiring the best employees who truly enjoy helping our customers get what they really want and exceeding those customers' expectations"
"Growing our business each and every year and becoming the top volume Volkswagen dealer in America. (We are currently sixth in the nation.)"
"All employees must follow the 10 foot rule: If you come within 10 feet of a customer, you smile and say hello. A friendly atmosphere puts customers at ease."
"After losing money in 2003, we decided to stop accepting what we were getting and changes were made in terms of personnel, advertising and our attitude."