"Our commitment from day one was to offer customer service and to build a relationship with our associates and our customers where they are all part of our family, and our success is their success."
"To build American Eagle into the largest-volume, most profitable Harley-Davidson dealership in the Dallas/Fort Worth market, which we accomplished in our first full fiscal year of operation"
"From Charles Tandy: The success and achievement of our associates is the key to the commitment of quality customer service and relationships. "
"Fortunately this is a great business and the dealership was successful from day one. However, the instant success created a huge challenge for our family to build, train, and retain our associate team to support the volume levels that we had anticipated would take several years to achieve. When this was achieved after the first 6 months of operation, we really began to see our business blossom."