Computer Troubleshooters

Founded: 1997 Franchising since: 1997
Computer Troubleshooters, an on-site computer services franchise, was founded by Wilson and Suzanne McOrist in Australia in 1997. Chip Reaves, an American entrepreneur who had operated a similar business in Atlanta, brought the franchise to the United States in 1999.

Computer Troubleshooters franchisees provide hardware repair, networking, software consulting, diagnostics, Web site development, security consulting and other computer services to small businesses.

755 Commerce Dr., #605 Decatur, Georgia 30030

Phone: (877)704-1702/ (404)477-1300

Franchisor is a privately-held company with 4 employee(s); 4 employee(s) in franchise department.

Franchise Growth

Year	U.S. Franchises	Canadian Franchises	Foreign Franchises	Company Owned
2009	199	30	221	0
2008	214	28	255	0
2007	227	24	226	1
2006	240	20	210	1
2005	239	15	190	1

Where Seeking Franchisees
In the U.S. Alaska, Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, North carolina, New hampshire, New jersey, New mexico, Nevada, New york, Ohio, Oklahoma, Pennsylvania, South carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West virginia, Wyoming
Worldwide

Exclusive territories available.
Territory size: 2,500 businesses (defined by ZIP code)

Total investment: $26.8K-37.5K Franchise fee: $19.5K

Ongoing royalty fee: $330/mo. Term of agreement: 10 years, renewable

Type of Financing Available

	In-House	Third Party
Franchise Fee	Yes	Yes
Startup Costs	No	Yes
Equipment	No	No
Inventory	No	No
Accounts Receivable	No	No
Payroll	No	No

Qualifications
Net worth requirement: $10.5K
Cash liquidity requirement: $7K
Business Experience:

• Industry experience
• General business experience
• Marketing skills
• Technical skills

Operations

• Franchise can be run from home
• 2% of all franchisees own more than one unit
• Number of employees needed to run franchised unit: 1
• Absentee ownership of franchise is allowed. (98% of current franchisees are owner/operators)

Training

• Available at headquarters: 2 days
• At franchisee's location: 2 days
• In New York City (2 days); In Lansing, MI (2 days)

Ongoing Support

• Newsletter
• Meetings
• Toll-free phone line
• Internet
• Field operations/evaluations

Marketing Support

• Co-op advertising
• Ad slicks
• National media
• Regional advertising

Franchise 500® rank:
#251 (2008); #187 (2007); #151 (2006); #181 (2005);

Ranked #1 in category in:
2005;

Fastest-Growing Franchises:
#63 (2006); #51 (2005);

Low-Cost Franchises:
#54 (2008); #42 (2007); #35 (2006); #45 (2005);

Top Home Based Franchises:
#64 (2008); #51 (2007); #38 (2006); #48 (2005);

America's Top Global Franchises:
#118 (2008); #107 (2007); #92 (2006); #84 (2005);