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I Consult With Companies On Integrating AI — Here Are the 2 Ways It's Making a Big Difference
It's all about people, and processes.
These Days, Everything Is 'Powered By AI.' Here's How to Tell Hype From Real Innovation.
Don't fall for buzzy trends. Make sure the products you're using are actually using the latest tech.
I Was a Highly-Paid Executive In Customer Experience. Then I Started Working Minimum Wage Jobs, And Realized Everything I'd Gotten Wrong.
It wasn't until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.
What You Need to Know About 'AI Agents' and Why We Are One Step Closer to The Jetsons
This generative new technology will be taking over a lot of busy work, imminently.
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The 10 Hottest Trends in Franchising
If you're looking to buy a franchise, start with this list. We break down 10 of the industry's hottest trends, and more than 400 brands to choose from.
Which Franchise Model is Right For You? Here's How to Choose.
There are thousands of brands and concepts, but franchises generally fall under two business models: "brick-and-mortar" and "service-based." Which is the best choice for you?
After Being Laid Off Twice in 2 Years, He Realized He Could 'Be Brave,' or 'Fail to Attain My Potential.' Now His Business Makes Over $1 Million a Year.
At 41, Josh Grinstead knew he was at a crossroads.
These Four Words Can Change The Way You Approach Every Impossible Task
When a door closes, this is the question that opens a window.
