Black Friday Sale! 50% Off All Access

Freshdesk Continues Global Expansion: Opens New Regional Office In Berlin Berlin's operations will be led by Arun Mani, managing director in Continental Europe

By Sneha Banerjee

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

Shutterstock

Cloud-based customer support software provider Freshdesk said it will open a new regional office in Berlin, as it continues to expand its global operations. Freshdesk, which has doubled its customer base in just over a year to 80,000 customers, has nearly a third of its business coming from Europe.

Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.

Berlin's operations will be led by Arun Mani, managing director in Continental Europe. Mani joined Girish Mathrubootham's Freshdesk in early 2016 with the goal of supporting the European market and growing the company's presence in the region. Mani's initial focus is on hiring exceptional talent in Berlin, to service customers in Europe and scale the business in the regions.

Prior to Freshdesk, Mani had previously worked with AppNexus, McKinsey & Company and Accenture.

Freshdesk did not provide details regarding the number of employees it plans to hire at its new office.

Fresdesk's biggest market is the United States of America and Europe its second largest market. About 75 percent of Freshdesk's revenue comes from the US and Europe and the rest of the world accounts for the remaining 25 percent.

Freshdesk, which is one of the cheerleaders of the India startup community, has been on an acquisition spree over the last 12 months, made its fifth acquisition in April by buying Airwoot.

The company is backed by Accel Partners, Tiger Global Management and Google Capital.

Sneha Banerjee

Entrepreneur Staff

Former Staff, Entrepreneur India

She used to write for Entrepreneur India from Bangalore and other cities in South India. 

News and Trends

Tech Burner's Anarc Smartwatch Achieves INR 3 Cr Sales with USD 1 Mn Investment

Anarc features a patented octagonal design by Thought Over Design and Seymourpowell, with a medical-grade stainless steel body. It includes advanced technology like a Hisilicon chipset, AMOLED display, and seven-day battery life.

Marketing

4 Neuromarketing Hacks to Reach More People and Maximize Results

You don't need to be a neuroscientist or have a big budget to start upping your conversions immediately.

Living

These Are the 'Wealthiest and Safest' Places to Retire in the U.S. None of Them Are in Florida — and 2 States Swept the List.

More than 338,000 U.S. residents retired to a new home in 2023 — a 44% increase year over year.

Starting a Business

He Started a Business That Surpassed $100 Million in Under 3 Years: 'Consistent Revenue Right Out of the Gate'

Ryan Close, founder and CEO of Bartesian, had run a few small businesses on the side — but none of them excited him as much as the idea for a home cocktail machine.

Business News

These Are the Highest Paying Jobs Available Without a College Degree, According to a New Report

The median salaries for these positions go up to $102,420 per year.

Growing a Business

Why Business Growth Plateaus — and 4 Proven Tips for Quickly Overcoming It

Is your business stuck in a frustrating plateau, with growth stalled and no clear path forward? Discover the surprising reasons why most companies hit this wall — and the game-changing strategies you need to break through and start scaling again!