Mark Flaharty
Bio
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Latest
The Dos and Don'ts of Dealing With Consumers in the Digital Space
Customers now expect to be in control of their experiences.
Lo que se debe y no se debe hacer al tratar con los consumidores en el espacio digital
Los clientes ahora esperan tener el control de sus experiencias.
6 Things Businesses Lose When They Can't See 100% of Customer Interactions
Gaps in understanding customer journeys could cost companies revenue, brand loyalty and customer happiness.
6 cosas que las empresas pierden cuando no pueden ver el 100% de las interacciones con los clientes
Las brechas en la comprensión de los viajes de los clientes podrían costar ingresos a las empresas, lealtad a la marca y satisfacción del cliente.
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