Virender Jeet
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Overcoming Digital Disconnect a Key in Crafting a Delightful Customer Journey
A bad experience may result from any of the three, or a combination thereof
Enabling Digital Transformation With New Age Technologies
Digital Sensing enables you to continuously listen to your customers across channels, discover the context and trigger processes for appropriate real-time action or response
Robotic Process Automation in Insurance: Changing the Face of the Industry
RPA streamlines the end-to-end process lifecycle through the integration of front-end technologies with existing back-office processes
CRM: Going Digital To Improve Customer Satisfaction
CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships
CCM: When Customers are the Ringmaster, How Should the Company Act
Ignoring customer care is not an option any more
Here's What You Can Expect Out Of Business Process Management in 2018
Business Process Management has been and will continue to be crucial to any organization's digital transformation in 2018
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