Cyber Monday Sale! 50% Off All Access

5 Ways to Generate Genuine Feedback for Your New Product After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.

By Brian Ballan

Opinions expressed by Entrepreneur contributors are their own.

Congratulations, you've got a product that's ready for testing. If you're like me, you call up your family and friends and ask them to give it a try. Great news! They all think it's fantastic, and they provide nothing but encouraging feedback.

So, you think, "Awesome. I'm onto something big here" Before you get too excited, take another look at what you've really learned. Of course the feedback is good. These are your family and friends! Be careful not to get lulled into a false sense of security.

Related: How to Gain Free Feedback from Your Classmates

When I co-founded the New York-based small-batch, pepper-sauce company A&B American Style a few months ago, I reminded myself that this feedback means only that my product is not a complete failure. That's an important data point. But it's not enough.

Here are five ways I learned to generate accurate feedback even from your mom and dad:

1. Ask for negative feedback. To get honest feedback, ask probing questions of family and friends. In my case, I made sure to get specific information about what was good and, as important, what wasn't. Specifically, I asked for negative feedback. This isn't always easy, of course. Friends and family may be worried about hurting your feelings. But by indicating that you're not worried, it may free them up to let the critiques rip.

2. Go outside your inner circle. Another option is to get strangers to tell you what they think. Again, you need to solicit specific feedback. Here's an unexpected problem I ran into: Strangers find it even harder to give you negative feedback directly to your face than your friends. One way around this problem is allowing people to provide anonymous feedback.

Related: 7 Ways to Weigh Your Start-Up Risks -- and Reduce Them

3. Pay attention to unsaid cues. If you're forced to get in-person feedback, pay attention to body language and what is not being explicitly stated. For me, selling A&B American Style Pepper Sauce, the most important non-purchase signal of quality is that someone takes a second taste. Often people say, "Wow, that's good" But I don't listen to the words. I watch the samples disappear. I watch for the people that go back for a second and third tasting.

4. Get them to buy. Deciphering if your product passes muster with potential customers often comes down to whether they would actually buy it. In-person markets are great for this test. When I started, I tried different prices all the time until settling on the right one that makes people take out their wallet and buy a bottle of Pepper Sauce.

Related: How to Test Market a New Product

5. And come back for more. Ultimately, it's on you to prevent complacency when building your product and company. You need to read between the lines and make sure you understand what you're hearing and seeing. The best sign that you really are creating a product as awesome as you think? Attracting repeat customers.

How did you attract honest feedback while testing your products or services? Let us know in the comments section below.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Growing a Business

Her Restaurant Business Is Worth $100 Million — Here's Her Unconventional Advice for Aspiring Entrepreneurs

Pinky Cole, founder of Slutty Vegan, talks about going from TV producer to restaurant owner, leaning into failure and the value of good PR.

Business News

Elon Musk Still Isn't Getting His Historically High Pay as CEO of Tesla — Here's Why

A second shareholder vote wasn't enough to convince Delaware judge Kathaleen McCormick.

Legal

How Do You Stop Porch Pirates From Stealing Christmas? These Top Tips Will Help Secure Your Deliveries.

Over 100 million packages were stolen last year. Here are top tips to make sure your stuff doesn't get swiped.

Leadership

Leadership vs. Management: How to Understand the Difference and 6 Ways to Bridge the Gap

Here are the key differences between leadership and management, highlighting their complementary roles and providing six strategies to develop managers into future leaders.

Business News

'I Stand By My Decisions': A CEO Is Going Viral For Firing Almost All of the Company's Employees — Here's Why

The Musicians Club CEO Baldvin Oddsson fired 99 workers at once over Slack for missing a morning meeting. But there's a catch.

Data & Recovery

Ditch Fees With Lifetime Cloud Storage at Cyber Week's Lowest Price

Would you rather pay monthly or once and be covered for life?