Get All Access for $5/mo

Hulu Customer Claims an Employee Violated Her Privacy By Using Personal Information to Contact Her After a Virtual Service Chat "How many other women has he done this to, and how else is he using my information?" Strauss said in a TikTok post.

By Jordan Hart

SOPA Images/LightRocket via Getty Images via Business Insider
Aryan Strauss/TikTok Mateusz Slodkowski
  • TikToker Aryan Strauss claims a Hulu employee contacted her from his personal email after a customer service chat.
  • Strauss said she received an email from an employee named "John" after he helped her get a refund for a canceled Hulu subscription.
  • "How many other women has he done this to, and how else is he using my information?" Strauss said in a TikTok post.

This article originally appeared on Business Insider.

A woman is taking to TikTok to call out Hulu after she claims a male employee used her personal information to get in touch with her after a customer service chat.

In a series of videos, Aryan Strauss said a Hulu employee emailed her after she spoke with him about refunding her the money she was charged for canceling her subscription too late.

On Monday, Strauss explained in a TikTok video that she reached out to the company via its online chat feature and spoke with an employee named "John" who sympathized with her financial struggles as an unemployed single mother.

John refunded Strauss the money for her canceled subscription and offered her kind words before the call ended.

@aryan.strauss Just stay professional, consent in all forms matters. #hulu #privacy #violation #dramatok #notallmen #allwomen #scary #fyp #callcenter #personalinformation #noresolution #foryou #fypシ #aryan original sound - A Karen in Recovery

Strauss went on to express her appreciation for the "genuine experience" of the customer service call, but "didn't think anything of it" until she said she received a message from John's personal email.

"He has all of my personal information, and he chose to use it," Strauss said. "How many other women has he done this to, and how else is he using my information?"

According to Strauss, her attempts to report the issue to Hulu were met by other male employees who didn't immediately understand her concern. Strauss claimed one manager asked if she'd led John to believe it was OK to contact her.

In a recording, a male voice can be heard apologizing on behalf of Hulu for the "strange encounter" Strauss experienced.

The employee Strauss identified as "Jeff" promised John would undergo extra training to prevent another incident. However, Strauss said she's concerned the promise would only increase the potential threat since John has access to her billing address and phone number and would likely know she was the person who reported him.

@aryan.strauss Hulu, I can't get my info back from this man! This is scary! #hulu #privacy #violation #dramatok #call #notallmen #allwomen #scary #fyp #callcenter #personalinformation #noresolution #foryou #aryan #fypシ #help #greenscreenvideo original sound - A Karen in Recovery

Her videos gained over 700,000 views as TikTokers expressed their outrage at the exchange and tagged Hulu in the comments.

"I would press charges against Hulu," one user wrote.

"Aren't those calls suppose to be monitored and recorded? They need to do a full investigation," another comment read.

In a Tuesday update video, Strauss said she still has yet to hear back from Hulu on the matter.

"I wasn't going to report this until somebody said, 'How many other women is he doing this to?'" Strauss said in a final update video. "So, if this is happening to you guys, please report it."

Hulu did not immediately respond to Insider's request to comment on the situation.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Operations & Logistics

What Every Entrepreneur Should Prepare for in 2025 — These Trends Could Make or Break Your Business

With AI, shifting supply chains and political forces reshaping the landscape, businesses across every sector face a pivotal year ahead. Here are three hard-won lessons that have helped me adapt to market changes — and can help you thrive in 2025.

Business News

'Life Changing to Many': MIT Makes Tuition Free For Families Making Less than $200,000

The sticker price for a year at MIT without aid is $85,960.

Starting a Business

He Started a Business That Surpassed $100 Million in Under 3 Years: 'Consistent Revenue Right Out of the Gate'

Ryan Close, founder and CEO of Bartesian, had run a few small businesses on the side — but none of them excited him as much as the idea for a home cocktail machine.

Business News

Watch 'The Banana That Broke the Internet' Sell for Millions at Auction

Justin Sun, Chinese collector and founder of cryptocurrency platform TRON, placed the winning bid of $6.24 million for "Comedian" on Wednesday.

Leadership

10 Ways My Leadership Has Changed in 10 Years

Reflecting on the ways my approach to leadership has transformed over the past decade and the key lessons I've learned along the way.

Marketing

Want To Be a Great Marketer? Stop Thinking Like One

In an age of AI-fueled content overload, consumers crave genuine connection and meaningful marketing.