Three Creative Ways to Acquire Your First Customers Don't know where your all-important first sale is coming from? Take advice from these entrepreneurs and think outside the box.

By Stephanie Schomer

This story appears in the April 2019 issue of Entrepreneur. Subscribe »

erhui1979 | Getty Images

Acquiring your first customers is a pivotal moment in any entrepreneur's journey -- and it's also a huge challenge. These three entrepreneurs got creative when it came to getting that first sale, realizing that no market is too small, and no hurdle is too large.

Cat Chen

Founder and CEO: Skylar

Sales Strategy: Find Mom's friends!

When Cat Chen launched her direct-to-consumer perfume brand, she knew she'd be in for an uphill climb. This isn't an easy industry to break into -- especially when you're not in a store to convince people of your quality fragrances. "Some days I didn't have any orders," she says. And so, about two weeks into launching, she was just desperate for some kind of validation. "My mom is retired, and she's part of a group of ladies that basically walk and chat," Chen says. "I asked her to show my Skylar perfumes to her friends, and she sold 16 bottles in one day." It was just the pick-me-up Chen needed. Today she's found validation from consumers, press (including praise from the likes of Elle and Refinery29), and investors (who pitched in $11 million in capital). But her mom's friends still stand out, she says. "It taught me about the power of ambassadors and people who love your brand," she says -- and she's currently creating a formal Skylar ambassadors program to help get the word out and further boost sales.

Ben Okafor

Founder: Eastport Family Pharmacy

Sales Strategy: Go to your customers.

When Ben Okafor opened his pharmacy in a town two hours from Bangor, Maine, he thought the local community would be happy to have him. They were in need of a pharmacy, after all -- it's the reason he'd left his pharmacist job at a Bangor Rite Aid to come here, with the help of local community development nonprofit Coastal Enterprises. And yet many residents still drove an hour away to the nearest other pharmacy rather than frequent his shop. "People actually came to me and said they weren't going to bother transferring their prescriptions until they were sure I could make it," he says. So to acquire his first customers, he knew he'd have to first show his staying power -- and his indispensability. "Our population is 80 percent elderly, and most have difficulties getting around," he says. "I started offering a free delivery service, and it was a big hit." It was also a big investment, but one that paid off -- and established his role in their town. "They'll sometimes ask my employees to let their dog out, or to pick up something from the store," he says. "We're a close-knit community, so we're happy to do it."

Related: How to Get Your First Big Win in Business

Paul Hedrick

Founder and CEO: Tecovas

Sales Strategy: Target a (very) local market.

Paul Hedrick was born and raised in Dallas, so he knows cowboy boots -- and Texans. That's why, as he was preparing to launch his direct-to-consumer handmade-­cowboy-boot company Tecovas, he thought about starting at his roots. "My middle school has an annual holiday market that features about 30 local vendors, folks selling tamales and bracelets and homemade scarves," he says. Just 10 days after inventory arrived at his Austin headquarters, he loaded his SUV with 60 pairs of boots and drove four hours to his old stomping ground -- and sold nearly $5,000 worth of product. "I was grinning ear to ear -- I just sold 20 pairs at my friggin' middle school!" It also gave him his first real taste of consumer feedback, which helped him think about how else to appeal to consumers. "You can't get that kind of engagement and feedback sitting in front of a computer," he says. Now he has that in spades, with sales in the eight figures, $24 million in investment money, and a plan to expand into brick-and-mortar.

Stephanie Schomer

Entrepreneur Staff

Deputy Editor

Stephanie Schomer is Entrepreneur magazine's deputy editor. She previously worked at Entertainment WeeklyArchitectural Digest and Fast Company. Follow her on Twitter @stephschomer.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Innovation

4 Ways Market Leaders Use Innovation to Foster Business Growth

Forward-thinkers constantly strive to diversify and streamline their products and services, turning novelties into commodities desired by many.

Business News

JPMorgan Shuts Down Internal Message Board Comments After Employees React to Return-to-Office Mandate

Employees were given the option to leave comments about the RTO mandate with their first and last names on display — and they did not hold back.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Leadership

From Elite Athletes to Tech Titans — Discover the Surprising $100-Million Habit That Leads to Extraordinary Success

Success comes from mastering focus, eliminating distractions and prioritizing what truly matters.

Business News

'I Want the Best People on Our Teams': Meta Is Laying Off More Than 3,000, CEO Mark Zuckerberg Calls for 'Extensive Performance-Based Cuts' — Read the Memo

In an internal memo shared on Tuesday, Zuckerberg said it's "going to be an intense year" at the company.

Business News

Your Old Apple AirPods Can Soon Act as an Over-the-Counter Hearing Aid, According to the FDA

The new software is compatible with the Apple AirPods Pro and accessible through iOS — for free and now FDA-authorized.