'What Did You Say?' Is Your Employee Feedback Getting Through? You may need to focus on giving more positive comments along with the negative ones.

By Beth Miller Edited by Dan Bova

Opinions expressed by Entrepreneur contributors are their own.

As a business owner and leader, you likely give others feedback about adjusting their performance and behavior all the time. But, is it working?

Related: Five Steps for Giving Productive Feedback

Often, leaders are quick to assume that the reason that change by an employee hasn't occurred is because of the employee. Next time you yourself rush to this conclusion, however, step back and self reflect on your actions and how they may be impacting the lack of change.

How often do you give praise and recognition, vs. developmental feedback?

Research by Emily Heaphy and Marcial Losada that looked at 60 leadership teams found that the most "effective" teams (measured by financial performance, 360-degree feedback assessments and customer-satisfaction ratings) received an average ratio of 5.6 positive to negative comments.

This means that teams received nearly six positive comments for every one negative comment. The lowest-performing teams received almost three negative comments for every positive one, with a ratio of .36. Although this study focused on teams, it would seem that the effect it found would be similar for individual performance, as well.

So, where do you fall when it comes to your feedback ratio? If you're like most leaders, you probably haven't asked yourself this question, which means you have no data to measure the ratio. I suggest that you start with one of your high performers who has the potential to take on a larger role in your organization. Start keeping track of how often you give this person praise and recognition, versus feedback on his or her challenges and struggles.

And during this process, ask yourself these questions:

1. When it comes to providing developmental feedback, how effectively are you delivering it?

Also:

  • Are you seeing agreement by the employee?
  • Before concluding the feedback, do you ask this person to clarify what he or she just heard?
  • Do you get the employee to reflect on the impact his or her performance has on you, the team and your organization?

Related: Seven Steps to Coaching Your Employees to Success

2. When discussing a needed adjustment, how close in time after the actual behavior or action you observed do you have the conversation?

Also:

  • Do you give consideration to the employee's emotions and mood?
  • Do you give the feedback in private?

Starting your self-assessment off by focusing on a high performer will allow you to move to the ratio of 5.6 positive comments to one negative comment more quickly than if you start with an employee who has performance problems. Once you have mastered the process with your rising star, then move on to the more challenging employees.

Remember to practice consistent praise and recognition, and when performance feedback is needed, to use this simple formula: Make it timely and get the employee to understand the impact. Then have this person explore options to repair his or her performance and commit to a course of action within a specific time frame.

Related: 10 Ways to Have Better Check-Ins With Your Employees

Beth Miller

Leadership Development Advisor, Speaker, Executive Coach

Beth Armknecht Miller is a certified managerial coach and founder of Executive Velocity Inc., a boutique firm offering talent management and leadership development solutions. She chairs a monthly Atlanta meeting for Vistage, a company that hosts advisory meetings for small business CEOs. Her latest book is Are You Talent Obsessed?

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Business News

Instagram Is Offering TikTok Creators Up to $50,000 Per Month For Exclusive Content

Leaked deals show that there are strict terms to receiving the money.

Business News

Fans of Costco's $1.50 Hot Dog Combo Are In for a Big Surprise

Costco CEO Ron Vachris announced a change that's coming soon to the company's food courts.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Social Media

How To Start a Youtube Channel: Step-by-Step Guide

YouTube can be a valuable way to grow your audience. If you're ready to create content, read more about starting a business YouTube Channel.

Business News

Uber's CEO Says Drivers Have About 10 Years Left Before They Will Be Replaced

Uber CEO Dara Khosrowshahi says the jobs of human drivers are safe for the next decade, but after that, another type of driver will take over.