Black Friday Sale! 50% Off All Access

3 Things Businesses Can Learn From Millennials Learning the habits, interests and personality traits of this vibrant demographic will grow your brand.

By Christie Garton

Entrepreneur+ Black Friday Sale

Our biggest sale — Get unlimited access to Entrepreneur.com at an unbeatable price. Use code SAVE50 at checkout.*

Claim Offer

*Offer only available to new subscribers

Opinions expressed by Entrepreneur contributors are their own.

wundervisuals

Businesses have been targeting millennials for years -- working hard to spread awareness of their brands to eventually turn them into customers and advocates. While there's abundance of literature geared toward marketing to those millennials, there is actually lot that a business can learn from them.

Millennials are a passionate and well-connected group. By diving deep into their habits and adopting some as your own, your business can better engage with them in a natural and organic way.

1. Be authentic in all situations.

Authenticity is a trait valued by all generations, but millennials have extended that expectation to every person and business with whom they work. Millennials are honest and unapologetically open about who they are. They own it when they mess up, and are straightforward in their communications -- online and off.

Businesses can emulate this admirable trait by being honest about not only your products and services, but also your company culture and values. It's especially important to practice authenticity in crisis situations. Cohn & Wolfe released a study looking at what businesses people believed to be the most authentic. Most telling, some of the top answers were companies that messed up but, in the aftermath, were open, honest, and fixed the problem -- including McDonald's, Walmart and Target.

Related: Why You Should Be Fearlessly Authentic

2. Don't be afraid to show your selfie.

Selfies are taking the nation by storm, with more than one million of them being posted each day. It's a trend that was started by none other than millennials. Take that same strategy of openness for your company. Use your social media outlets to put a face on your company or brand, giving a behind-the-scenes look at your culture and a sneak peek at upcoming products or events while receiving real-time feedback.

Zappos uses millennial-friendly Snapchat to share behind-the-scenes images from the company's models and stylists. You don't have to limit yourself to just photos of people and products -- use your social communities as a focus group of sorts. Bring them in on the decision making process through surveys, videos and questions. Making your consumers feel like "insiders" will help deepen their affinity for your organization.

Related: 8 Craziest Selfies of All Time

3. Be an early adopter.

Millennials are 2.5 times more likely to be early adopters, being the first to test the latest and greatest new technology. Quickly picking up and learning new systems, operations, and even habits, this generation shows no hesitation when presented with something new. Companies, especially large ones, could benefit from taking up a similar habit.

Ford Motors Company is a great example of being an early adopter. Faced with a falling number of young people buying cars, they took a step back and reevaluated how they marketed their vehicles. I outline their full approach in my book, Marketing to Millennials, but in short, they tried things no other company had -- creating a Facebook app where millennials could build their dream Mustang, and partnering with Microsoft to create a connected entertainment system offered in all car models (even the lower-priced Focus), before many car manufacturers were offering a similar product in even their higher-priced models.

Related: How to Motivate Millennials, By Millennials

Millennials have changed quite a bit for businesses, demanding more transparency and connectedness. By taking a step back and emulating some of their best habits, businesses can not only become more appealing to the generation, but also better understand them.

Christie Garton

Founder of 1,000 Dreams Fund

Christie Garton is an award-winning social entrepreneur, author and creator of the 1,000 Dreams Fund (1000dreamsfund.org), a social enterprise which empowers young women in the U.S. through scholarships and life-changing advice. Garton is the author of the best-selling college guidebook for women, U Chic: College Girls' Real Advice for Your First Year (& Beyond!) (4th Edition, Sourcebooks 2015) and co-author of Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever(AMACOM 2013). Garton has contributed to USA Today, The Wall Street Journal, The Huffington Post and U.S.News & World Report. She holds a J.D. from the University of Pennsylvania.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Science & Technology

I've Spent 20 Years Studying Focus. Here's How I Use AI to Multiply My Time and Save 21 Weeks of Work a Year

AI is supposed to save time, but 77% of employees say it often costs more time due to all the editing it requires. Instead of helping, it can become a distraction. But don't worry — there's a better way.

Business News

The Two Richest People in the World Are Fighting on Social Media Again

Jeff Bezos and Elon Musk had a new, contentious exchange on X.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Barbara Corcoran Says This Is the Interest Rate Magic Number That Will Make the Market 'Go Ballistic'

Corcoran said she praying for lower interest rates and people are "tired of waiting."

Money & Finance

Why Donald Trump's Business-First Policies Trump Harris' Consumer-Centric Approach

President Donald Trump's pro-business agenda is packed with policy moves encouraging investment to drive economic growth. The next Congress has a unique opportunity to support entrepreneurship and innovation, improving U.S. competitiveness with the rest of the world.

Starting a Business

Why Are So Many Course Creators Struggling if It's 'Such an Easy Business'? Here's the Truth Behind the $800 Billion Industry

Creating an online course is so easy — at least, that's what many "gurus" would like you to believe. There's a lot of potential in the $800 billion industry, but here's why so many course creators are struggling.