Behind The Review: Page 8
Turning Mistakes into Learning Opportunities
Hear how Norm Theard, owner, of The Quarter Creole Cuisine, continues his family's legacy through authentic comfort food and service to match.
You Could Call It An Adventure
Owning a small business can be an adventure, but according to Paper Route Bakery owner Aaron Seriff-Cullick, it can quickly turn into a crisis.
Prioritizing Relationships Over Sales
Sometimes service can feel forced. At Alpenglow Sports, owner Brendan says 'if you don't love to help people you're not hired.' And that culture creates a customer forward approach to the atmosphere in the shop.
The Unexpected Benefits of Competition
Brad Davis's career in real estate first began as a side hustle after buying his first home. Now, after years of working full time at Just Real Seattle, Brad shares his tips and tricks for navigating such a dynamic market.
Shaping a Healthy Workplace Culture
From adding social spaces to establishing seasonal events, Chicago's Music Box's senior operations manager Buck LePard discusses the evolution of the historic venue, and how they've built such a tight-knit workplace culture.
Clear Communication is Always Key
Ryan, or DJ Tempoe, shares how teamwork, cross-training, and clear communication with clients are key to curating the perfect mood for any event.
Your Expert Opinion vs. the Customer's Wants
In this episode, hear from Lana Kurayeva, owner of Shear Bliss Hair Salon, as well as reviewer Jenn, who discusses all the factors that made her very first hair coloring experience a successful one and what kept her coming back.
Building a Lasting Local Presence
In this episode, hear from Joey Carioti, Manager of Cranky Al's, and reviewer Chadrick about what makes this small local business special and how it continues to thrive.
The Best Advice from Year One
Business owners talk about the stressors and reality of online reviews, and consumers share what makes them want to write a review.
A Combination of Communication and Organization
Closet America is all about organization, beauty and joy. It's what they do, and how they do it, and each department works together to create a memorable customer experience.
Making the Details Count
After embarking on countless memorable trips together to Greece and Turkey, Rob van den Blink and two of his friends had the idea of bringing the Aegean dining experience to their home in Miami.
The Importance of Communication
According to Megan and Tom Gibbings, communication is the most important component of their successful veterinary practice. They've found it's what sets them apart, and when there's been a challenge or a sticking point, it boils down to a lapse or failure in communication.
The Power of Having Core Values
From the customer experience, down to the employee experience, owner Brian Batch explains that with a core value of "this is fun for us,' it's important that team members feel happy and supported; which ultimately translates to great consumer experiences as well.
Taking Advantage of Going Virtual
What happens when two interior designers from opposite coasts merge somewhere in the middle? Adriele Graham and Elizabeth Berry, the duo behind interior design firm House Meraki, discuss adapting their practices to weather the pandemic.
Social Media is Here to Stay
Nestled in the crossroads of downtown Kansas City, Missouri, KC Wineworks is not your typical winery.