Customer Complaints
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.
Call A Spade A Spade: Meting Out A Valid Criticism Does Not Make You Disloyal To The Spirit Of Entrepreneurship
Just because you are sharing an "unpopular opinion" doesn't mean you are in the wrong. Often, it may put you in the position of being the only right one.
Taika Watiti Slams Apple's Keyboards After Oscar Win
Apple keyboards make the Oscar-winning director "want to go back to PCs."
The 5 Types of People Who Will Complain About Your Business
No matter the exact reason, most customer complaints fall into five basic categories.
Customer Service Is Ground Zero For Success
Try these eight best practices to make sure your company develops a 'customer-centric' focus.
What Buffer Can Teach Us About Customer Service
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages
Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.
Partiers Beware: Airbnb Will Let Neighbors Complain Online
The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Battling Brand Sabotage: The Angry Critic
Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse
The company's founders have a history of being associated with dubious practices.
Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011
The complaint was from a former journalist who also took her concerns to the FBI.
How to effectively deal with complaining customers
A happy customer will get you more sales than every dime spent on marketing!