Customer Experience
Customers Want More Than Just a Product — Here's How to Meet Their Expectations
Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it's the key to winning customers and keeping them loyal.
Want Loyal Customers? Try These 5 Ways to Inspire Them
When a brand does loyalty right, it's not just about loyalty. It's about belonging.
Entrepreneurs Should Invest in Service, Not Just Sales — Here's How to Build a Customer-First Business
A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, long-term growth.
Why a Customer-Centric Approach Is Essential for Long-Term Success in Real Estate
Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries.
How AI-Driven Personalization Is Transforming the Retail Industry and Enhancing Customer Experiences
AI will be one of the driving forces behind maximizing personalization and changing the face of retail as we know it today.
Bad Reviews Can Destroy a Small Business. But If You Get One, Here's How to Bounce Back.
A one-star review can hurt your ego — and your business. But it's possible to prevent (and remedy!) this scary scenario.
You Need Loyal Customers For Long-Lasting Success — and Finding Them Is Easier Than You Think With These Tips
Here's how to use social media, email newsletters and public relations to build a community of loyal customers and achieve success for the long haul.
5 Proven Strategies for Retaining Your Best Customers
Treating your customers right also impacts your bottom line.
I Was a Highly-Paid Executive In Customer Experience. Then I Started Working Minimum Wage Jobs, And Realized Everything I'd Gotten Wrong.
It wasn't until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.
Get Picky With Your Clients — How to Identify and Attract Your Ideal Customer
As a start-up or even an established business facing tough times, it is hard to be picky about customers. But with a little effort and thoughtful planning, you can attract more ideal customers and spend less time doing work that does not align with your business goals.
Digital vs. Personal — What's the Best Way to Communicate With Your Customers?
One of the challenges all businesses face is figuring out how much personal support to offer their customers.
How to Transform Public Services With Innovative Digital Solutions
Digital transformation of public services is not merely a trend; it is a necessity. However, getting a contract can be a challenging task for companies. Why do governments sometimes hesitate to invest in digitalization, and how can businesses overcome this challenge? Let's figure it out.
You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things
Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.
How to Build Trust and Transparency With Your Customers While Taking Their Data
In this article, we'll explore why businesses must prioritize customer data security and privacy when embracing innovation and provide guidance on navigating the complex landscape to mitigate inherent risks.
Don't Leave Customer Satisfaction To Chance- Design It
There are several things you can do to take control of customer satisfaction, and guarantee good results- even at scale.