Repeat customers
Why You Need a Customer Mission Statement if You Want a Successful Organization
Traditional mission statements focus on the company, not the customer. To create a more customer-centric organization, start with changing your mission statement by giving it an external focus.
3 Customer Service Trends to Follow this Year
With customer service as important as ever, these three trends can keep your customers happy and your business successful
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
4 Ways to Provide Excellent Customer Service
Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.
7 Ways Leading Companies Boost Repeat Sales
For long-term success, businesses need to have customers coming back again and again for products or services.
25 Ways You Can Turn a One-Time Buyer Into a Repeat Buyer
The most profitable customers are repeat buyers.
What Makes a Customer Valuable to Your Business?
What is it, specifically, that makes customers valuable to you? And how can you boost that value?
Here's How to Earn and Keep the Loyalty of Your Customers
Nobody will buy from you unless they trust you, but once they trust you they will buy again.
Steal These 4 Proven Customer-Retention Strategies
Top ecommerce businesses thrive because they successfully cultivate repeat clients
3 Keys to Providing Great Customer Service
A great product is the necessary start but listening to customers and responding is how companies flourish.
3 Ways to Use Big Data to Drive Repeat Sales
Examine patterns in customers' behavior to score purchases from them once again.
Seven Ways to Make Your Customers Love You
With so much emphasis placed on finding customers today, business owners often lose sight of keeping the ones they have. Here are a few surefire ways to stem those losses.
How Your Business Can Build Customer Loyalty -- and Profits
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Four Simple Ways to Find Customers
For new business owners, finding customers is job No. 1. Here's how to get the job done.