Get All Access for $5/mo

5 Takeaways From Netflix CEO's New Book In 'No Rules Rules: Netflix and the Culture of Reinvention', Reed Hastings lays out the billion-dollar company's blueprint to leadership success.

By Jonathan Small

Joan Cros Garcia | Corbis | Getty Images

Netflix started as a fledgling DVD-by-mail service in 1997. Now it's a streaming juggernaut with nearly 200 million subscribers and monthly earnings of roughly $950 million a month.

Much of the company's success can be attributed to the management philosophy of co-founder and CEO Reed Hastings, who deliberately focused the company culture on employee empowerment and independence. The popular phrase "Netflix and chill" could also be applied to the company's attitude towards corporate red tape. Employees are often encouraged to take matters into their own hands.

But with great power also comes great responsibility.

In his new book, No Rules Rules: Netflix and the Culture of Reinvention, Hasting spells out how he built Netflix's unique way of running a business.

Related: 3 Lessons Rick Ross Taught Me About Success

1. Give employees a keeper test

Hasting believes that "a team with one or two merely adequate performers brings down the performance of everyone on team." And this doesn't cut it. "Adequate performance gets a generous severance package." He encourages managers to seek out employees he calls "keepers" — those who make a significant and tangible contribution to Netflix's success. According to the Netflix Culture manual, managers must ask themselves this fundamental question: "If one of the members of the team was thinking of leaving for another firm, would the manager try hard to keep them from leaving?" If an employee is not worth fight for, they are politely and generously shown the door.

2. Be transparent

Back in the '90s, Hastings began couples therapy to save his marriage. He says the lessons he learned from that experience carried over into how he encourages Netflix employees to express themselves. "I began encouraging everyone to say exactly what they really thought, but with positive intent," he writes. "For our employees, transparency has become the biggest symbol of how much we trust them to act responsibly. The trust we demonstrate in them, in turn, generates feelings of ownership, commitment and responsibility." And that transparency extends to the whole company, not just the big dogs. "When you give low-level employees access to information that is generally reserved to high-level executives, they get more done on their own," he writes.

3. Whisper wins and shout mistakes

Reed says it's important for leaders to speak softly and be humble about their successes — or "let others mention it for you." Why? "Humility is important in a leader and role model," he writes. On the other hand, when you make a mistake, he encourages Netflix employees to let it be known loud and clear. "So that everyone can learn from your errors."

Related: 5 Reasons Your Employees Shouldn't Fear Making Mistakes

4. Lead with context

It's become a business cliche to teach employees to "think out of the box." But how do you actually encourage original thoughts and ideas? Hastings believes the only way to do this is to give your employees context, not specific orders. "Don't tell your employees what to do and make them checkboxes," he writes. "Give them the context to dream big, the inspiration to think differently and the space to make mistakes along the way."

5. Run your business like a team, not a family

Hastings says to leave all that, "We are family" talk to Sister Sledge, not to your company culture. For example, in a real family, a parent is unlikely to fire their child or hire someone because they're the best fit for the job, not a close relation. Better to think of your company as a team trying to win a championship. "We want the best performer in every position," Hastings writes. "Like any team competing at the highest level, we form deep relationships and care about each other." Taking the family dynamic out of the equation also makes it less personal and more professional. "Don't seek to please your boss," he summarizes. "Seek to do what's best for the company."

Jonathan Small

Entrepreneur Staff

Founder, Strike Fire Productions

Jonathan Small is a bestselling author, journalist, producer, and podcast host. For 25 years, he has worked as a sought-after storyteller for top media companies such as The New York Times, Hearst, Entrepreneur, and Condé Nast. He has held executive roles at Glamour, Fitness, and Entrepreneur and regularly contributes to The New York Times, TV Guide, Cosmo, Details, Maxim, and Good Housekeeping. He is the former “Jake” advice columnist for Glamour magazine and the “Guy Guru” at Cosmo.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Side Hustle

At 16, She Started a Side Hustle While 'Stuck at Home.' Now It's on Track to Earn Over $3.1 Million This Year.

Evangelina Petrakis, 21, was in high school when she posted on social media for fun — then realized a business opportunity.

Health & Wellness

I'm a CEO, Founder and Father of 2 — Here Are 3 Practices That Help Me Maintain My Sanity.

This is a combination of active practices that I've put together over a decade of my intense entrepreneurial journey.

Business News

Remote Work Enthusiast Kevin O'Leary Does TV Appearance Wearing Suit Jacket, Tie and Pajama Bottoms

"Shark Tank" star Kevin O'Leary looks all business—until you see the wide view.

Business News

Are Apple Smart Glasses in the Works? Apple Is Eyeing Meta's Ran-Ban Success Story, According to a New Report.

Meta has sold more than 700,000 pairs of smart glasses, with demand even ahead of supply at one point.

Money & Finance

The 'Richest' U.S. City Probably Isn't Where You Think It Is

It's not located in New York or California.

Business News

Hybrid Workers Were Put to the Test Against Fully In-Office Employees — Here's Who Came Out On Top

Productivity barely changed whether employees were in the office or not. However, hybrid workers reported better job satisfaction than in-office workers.