Zeynep Ilgaz
Bio
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Latest
Old-School Industries Require New-School Customer Experience
It's critical for companies in old-school industries to ditch the 'we've always done things this way' mindset and begin listening to what consumers want -- nay, expect -- and that's a personalized digital experience.
Where's the Love? Why You Should Work to Ingrain Gratitude Into Your Company Culture
As humans, we have so much to be grateful for -- and in our personal lives, these feelings come quite naturally. So, how do we emulate that gratitude in the workplace?
3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers
United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
How to Retain Employees Through 'Servant' Leadership
No, "servant" leaders aren't slaves to their employers, or even pushovers. They just aren't authoritarians who boss employees around.
An Entrepreneur's Guide to Explaining Your Job to Your Kids
Your children are as curious about what you do all day at work as you are about what they do all day at school.
Should You Rent or Buy Your Startup Headquarters?
Deciding whether to rent or buy your growing startup's headquarters isn't easy. But there are three questions you can ask yourself to make the decision simpler.
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