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How Can You Tackle Employee Burnout and Retain Top Talent In today's fast-paced business world, the pressures on employees have never been greater.

By Bryn Thompson Edited by Patricia Cullen

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Employee burnout is at an all time high

Contrary to early predictions that technology would reduce work hours, we now find ourselves working harder and longer, with stress levels at an all-time high. Innovations like email alone take up an average of seven hours per week per employee, and virtual meeting platforms such as Zoom, Slack, and Teams have further blurred the boundaries between work and personal life. As a result, many employees are experiencing mental health issues and burnout, which has a direct impact on productivity and increases the risk of losing valuable talent.

The Power of Flexibility

One way to counteract these pressures is by creating a flexible work environment. Many companies are now opting for a hybrid work model, giving employees the flexibility to split their time between home and the office work. Striking the right balance between the two is key, and it really depends on the role and the person's level of experience. For instance, experienced employees can often be more productive working from home because they know how to manage their time and tasks without needing constant oversight. Plus, when you factor in things like childcare, school schedules, and the headache of rush-hour traffic, working from home can make life a lot easier.

Being able to skip the commute means employees can start their day fresh, which often leads to better focus and more productive work. That said, those in more collaborative roles or early in their careers may benefit from face-to-face interactions, mentorship opportunities, and spontaneous brainstorming, which are harder to replicate virtually and are better facilitated by an office environment. In the end, it's all about flexibility that meets the needs of both the business and the employees, allowing each to benefit from the hybrid setup.

Fostering a Break-Friendly Culture
Continuous work without breaks is a recipe for burnout. It's essential for employees to take regular breaks to refresh and reset. Companies can actively encourage this by fostering a culture, where stepping away from work for a coffee, a walk, or a proper lunch is seen as a positive. Simple gestures like offering free breakfasts, early Friday finishes, or special occasions where everyone takes a break to watch significant events can make a big difference in employee well-being.

Recognising and Rewarding Effort
People are naturally motivated by incentives and recognition, and companies that acknowledge this can boost morale and productivity. Rewards don't always need to be financial. Offering extra time off, 'duvet days' for relaxation, or organising team-building trips can be just as effective in showing appreciation. Even simple gestures, like sending a company-wide email to celebrate an employee's achievement, can boost morale and inspire the wider team, reinforcing a culture of appreciation and support.

Stress Management and Resilience Building

Stress is a natural part of work life, but too much of it can lead to mental health issues. Training employees to understand and manage stress can help them develop effective coping mechanisms. It's equally important to foster an environment where seeking help is not only accepted but encouraged. By normalising conversations around stress, companies can make a huge difference in creating a healthier, more resilient workforce.

The Importance of Regular Check-Ins
Managers play a crucial role in identifying and addressing burnout before it escalates. Regular one-on-one check-ins provide opportunities to spot signs of stress early and offer support. Training managers to recognise the external pressures employees may face, and encouraging open dialogue, builds trust and allows employees to confide in their line managers without fear. These regular check-ins enable early detection and swift action to prevent bigger issues down the line, helping to retain valuable talent and maintain a healthy work environment.

The Path Forward
It is imperative for businesses to create and implement strategies that enable employees to feel safe, appreciated, and motivated. The mutual benefits are clear: employees who feel valued, supported, and less stressed are more likely to stay loyal to the company, reducing attrition and strengthening the organisation's reputation as a great place to work. By investing in a culture of care and trust, companies not only protect their people but also set themselves up for long-term success.

Bryn Thompson

Sales and Leadership Consultant

Bryn Thompson is a highly experienced sales director, sales trainer and recruiter with over 40 years of experience in Sales and Sales Leadership. He has won a BESMA (a National Award) for Sales Leader of the Year and created and ran the commercial training division of Pareto for over a decade (co went from £8m-30m). Bryn is now a Sales and Leadership Consultant working mainly with private equity invested businesses and wants to help educate others on the keys to success in sales and has Recruited, assessed, trained and developed well over 10,000 salespeople worldwide. In addition to this, Bryn has even co-authored “Transformational selling” alongside his business partner Steve Lowndes!

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