BoB Bets on GenAI For Customer Experience and Employee Efficiency The three solutions are Aditi, a Virtual Relationship Manager; GyanSahay.AI, an employee knowledge management platform; and chatbot ADI

By Entrepreneur Staff

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

pikisuperstar via freepik

Indian public sector bank Bank of Baroda announced on Monday that it was adopting three different generative AI-powered solutions for its customers and employees.

The three solutions are Aditi, a Virtual Relationship Manager; GyanSahay.AI, an employee knowledge management platform; and chatbot ADI.

"The Bank has been investing on Data led transformation over the last few years and with the changing customer behaviour digital banking has been a large focus of the Bank. GenAI will support the Bank in its endeavour to provide more control to its customers through anytime anywhere banking. While the first set of GenAI use cases are pioneering large scale implementations, the Bank has also setup the necessary technology architecture and guardrails to ensure security and ethical AI. This would be paramount for ensuring customer confidence and trust," said Sanjay Mudaliar, Executive Director, Bank of Baroda.

Available on the Bank's web portal, Aditi will support audio, video, and chat-based assistance, ensuring 24x7 banking services with multilingual support. On the customer-facing front, GyanSahay.AI in trained in the product policies and processes of BoB. It will provide employees with instant and accurate answers, enabling them to efficiently handle customer queries and access key operational details. Lastly, chatbot ADI will work towards improving the digital customer experience and getting the required queries solved through chatbot.

According to Debadatta Chand, Managing Director & Chief Executive Officer, Bank of Baroda, the bank will work towards hiring to advance the innovations, " (the bank) plans to recruit specialized and skilled resources for capacity building to drive large adoption of artificial intelligence technologies in banking operations and services."

Entrepreneur Staff

Entrepreneur Staff

Editor

For more than 30 years, Entrepreneur has set the course for success for millions of entrepreneurs and small business owners. We'll teach you the secrets of the winners and give you exactly what you need to lay the groundwork for success.
Business News

JPMorgan Shuts Down Internal Message Board Comments After Employees React to Return-to-Office Mandate

Employees were given the option to leave comments about the RTO mandate with their first and last names on display — and they did not hold back.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Leadership

Praveen Someshwar to Succeed Hina Nagarajan as CEO of Diageo India

Praveen Someshwar will take over as managing director and CEO from Hina Nagarajan, effective from April 1, 2025. Someshwar will join as CEO-designate on March 1, 2025, before officially assuming the role.

Growing a Business

How to Build a Solid Go-to-Market Strategy for 2025

Here's your playbook for creating a GTM strategy that works in 2025.

News and Trends

Indian Companies to Raise $35 Billion in 2025 Through IPOs: Kotak Mahindra

As part of the findings of the annual roundtable at KMCC, it reported that a majority of the USD 9 billion of the IPOs in the pipeline is poised to come from the financial services sector, adding that it includes the likes of HDB Financial Services, Avanse Financial Services and also Tata Capital.

News and Trends

Strong Digital Infra, Skilling Support for AI, Cybersecurity Among IT Sector Budget Expectations

Industry leaders anticipate incentives for adopting emerging technologies like AI, quantum computing, and blockchain, alongside tax relief for R&D investments.