Customer Engagement: Page 6
Brand Loyalty Isn't Enough to Keep Customers — But Reviews and Rewards Are. Here's How.
Reviews and rewards are the biggest factors swaying consumers in the new digital landscape. Brands need to get with the program.
From Luxury to Necessity — Why Your Business Can't Afford to Be Without a Mobile App
Today's business landscape has evolved to such an extent that having a mobile app has shifted from a luxury to a necessity. Here's why.
How to Turn an Upset Customer Into Your Company's Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."
Why Delighting Customers is the Secret Sauce of Successful Management
Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.
Good Customer Service is a Disappearing Art — Here's How You Can Be Different
Don't underestimate the power of human interaction.
How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.
3 Proven Methods of Boosting Franchise Operation Sales
Improving the numbers isn't as hard as some brands make it out to be, and getting just 10% better can result in amazingly amplified revenue.
If You Want to Be More Successful Than Your Competition, You Need This Mindset to Win
It's time to make your business less about you and more about your customers.
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Enhancing Retail Customer Experiences In The Age Of The Experience Internet
As Web3 revolutionizes the ways in which companies interact with customers, AI and data analytics provide a gateway into the customers' minds.
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.
You Need Consumer Insights To Ensure The Success Of Your Business. Here Are Five Ways To Find Them.
When you invest in customer or client relationships that easily demonstrate your understanding of their current pain points, you will build affinity with your brand.
More Brands Are Losing Touch With Their Customers. Do These 4 Things to Make Sure Yours Isn't One of Them.
Despite the growth of online marketing and digital sales tactics, more brands are struggling to connect with their customers and target audiences. To reunite with them, they need to do these things.
Why Conversational Marketing Should Be a Priority for All Entrepreneurs
Businesses can leverage real-time, personalized interactions to enhance customer relationships and brand visibility.
Spending the Most Really Does Win the Most Customers. Here's Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.