Customer Relationship Management: Page 7
Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think
Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?
Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists
Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
Getting New Customers Is Hard!
No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.
If You're Going to Fight, Fight Early.
Facing conflict head on, asserting yourself and getting on the same page is critical to success.
4 Ways You're Misusing Your CRM Data
Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.
Trend Alert: Apparel Subscriptions Are Here to Stay
Guided choice takes the guesswork out of decision-making and instills a sense of belonging. How? Try these tips on for size.
3 Tips for Dealing With Negative Reviews Like a True Entrepreneur
It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.
What Happened When This Customer Relationship Management CEO Couldn't Remember the People In His Own Network
What you can learn from this impressive fail.
How Start-ups Can Benefit by Using Customer Relationship Management
Most of the CRMs provide a very effective mobile app, which provides customer information at your fingertips
If You're Asking Customers How You Can Help, It's Too Late
Artificial intelligence can help your company give people what they need (before they know they want it).
10 Tools Helping Companies Manage Big Marketing Data
Big data has become central to developing the best marketing strategy.
Solving Contact Center Woes With Customer Engagement
Companies that operate call centers are rethinking how they interact with customers.
Keeping the Human Element in Digital Customer Experience
Core values should not have to change because the way we work has changed.
Why This Coffee Shop's 'Clever' Sign Isn't So Clever At All
Making fun of your customers is bad business.
4 Simple Ways to Communicate Better With Your Customers
Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.