Customer Support: Page 2
Use Your Customer Support Staff to Improve Every Aspect of Your Business
Not sure how to improve customer experience? Start with your team already on the front lines.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
5 Books Your Customer-Support Team Should Be Reading Right Now
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Handling the Curveballs of Customer Support
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Phrases to Improve Every Support Interaction
Great communication is an art. Honing it to a keen edge is a science.
Why Customer Support Stories Spread Like Wildfire
We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
The Customer Always Remembers...
When it comes to buying a product or service, our decisions are based on memories, not experiences.
4 Steps to Building Lifetime Value From Expensive First-Time Customers
When you look at how much a customer is worth, you need to focus on more than a single purchase.
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
The Software Tools in My Company's Arsenal
A company executive shares his choices for powering up his office.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.